how we work
We’ll never have all the answers. And every day we’re learning how we can do things that bit better, and we’re sharing our ideas with our customers and developing our professional coffee machine range.
Not everyone can afford to switch their drinks equipment overnight. But whatever you can do now will make a difference. Just switching to fairtrade coffee or biodegradable cups is a hop, skip and a jump in the right direction.
However big a change you’re ready to make, you’re definitely on the right website. We like to keep things personal, so we’ll give you:
- Phones are always answered by real people – not automated systems!
- A friendly, local pause person to look after your account
- Regular maintenance from our on-the-road teams
- The chance to get involved with our local community projects
- The option to contact senior pause staff via this website, and receive a personal response (meet the team here)
We're strong believers in keeping promises too. We always do what we say we will, and if we don't we'll do everything we can to make it up to you.
